access control

Agent Identity and Permissions Emerge as First-Class Controls in ServiceNow's Enterprise AI Governance Platform

ServiceNow announced at its Knowledge 2026 conference an expanded AI governance platform designed to manage agent identities, permissions, and connected assets across the enterprise. The platform treats agent authorization as a distinct governance layer rather than an application-level setting. The announcement signals a broader industry shift toward treating non-human AI actors with the same identity and access rigor applied to human users.