Call Recording

Call recording refers to the practice of capturing and storing audio or video from business communications, typically used for quality assurance, training, compliance documentation, and dispute resolution. Organizations must implement call recording within strict legal and regulatory frameworks, as many jurisdictions require explicit consent from all participants and impose specific retention and security requirements. For enterprise AI governance, call recording systems that incorporate AI analysis for sentiment detection, compliance monitoring, or transcription create additional data protection and transparency obligations that require documented policies and proper oversight mechanisms.

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Corporate PolicyGlobal2026-09-03

Google's Gemini 3.5 Transcribe Creates Uncharted Compliance Territory for Voice Data

Google announced Gemini 3.5 Transcribe, a speech-to-text model designed for real-time transcription, voice agents, live captioning, and post-call analytics. The model is available for enterprise deployment globally. No safety evaluation documentation or regional use restrictions are publicly surfaced in the available release materials, leaving regulated users to resolve consent, retention, and biometric compliance obligations independently.

Gemini 3.5 Transcribe Google speech-to-text biometric data call recording voice data data retention automated decision-making