Topic

Complaints Mechanism

A complaints mechanism is a formal process that allows employees, customers, or other stakeholders to report concerns about AI system performance, fairness, bias, or misuse without fear of retaliation. In enterprise AI governance, robust complaints mechanisms are critical for identifying problems early, ensuring accountability, and demonstrating compliance with regulations like the EU AI Act and Fair Lending laws. Organizations that establish clear, accessible complaint channels can gather real-world evidence of AI failures and use that feedback to improve system oversight and build stakeholder trust.

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ResearchGlobal2025-05-30

Nearly 90% of Companies Lack a Named AI Governance Framework, Survey Finds; Complaint Mechanisms Present at Just 2.3%

The Corporate AI Governance Report 2025, published by AICDI Global Insights and surfaced through the AICDI Global Insights data initiative, finds that 87% of companies have not publicly committed to a named AI governance framework, only 13% maintain human oversight policies, and a mere 2.3% have a dedicated complaints mechanism for AI-related issues. The findings are drawn from a global sample and cover board oversight, escalation channels, workforce complaint handling, and formal compliance program adoption. The report highlights structural gaps that leave organizations exposed as AI-specific regulatory requirements continue to expand across jurisdictions.

governance gaps human oversight board oversight complaints mechanism governance frameworks