AI Governance Institute
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Salesforce

Salesforce is a widely-used cloud platform for managing customer relationships, sales pipelines, and business data. For AI governance, Salesforce matters because enterprises increasingly embed AI capabilities into their Salesforce deployments for tasks like sales forecasting and customer service automation, creating new compliance and risk management obligations. Organizations must govern how AI is trained, who can access sensitive customer data flowing through Salesforce, and whether AI recommendations align with fair lending, anti-discrimination, and data privacy regulations.

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