AI Search

AI search refers to search tools that use generative AI to answer questions directly, often by summarizing content from across the web or an internal knowledge base, rather than only returning a list of links. For governance teams, it raises questions about where answers come from, whether citations are accurate, what sensitive data gets pulled into responses, and how employees' queries are logged and retained. Organizations that deploy or allow these tools should review data handling terms, set rules for use with confidential information, and check that outputs meet their accuracy and records-retention obligations.

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