ServiceNow

ServiceNow is an enterprise software company whose platform manages IT service workflows, employee requests, and business processes for large organizations, and it has added generative AI features that can take actions inside those workflows. For governance teams, this matters because AI tools embedded in a system of record can read and change sensitive data, approve requests, and trigger automated steps, so their permissions, audit trails, and data-handling terms need the same scrutiny as any other vendor with privileged access. Compliance and risk leaders evaluating ServiceNow's AI capabilities should confirm how prompts and outputs are logged, where customer data is processed, and who is accountable when an automated action goes wrong.

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Corporate PolicyUS2026-10-18

ServiceNow AI Passport Ties Agent Identity to Business Context at Runtime

ServiceNow has introduced AI Passport, a product that issues cryptographically signed credentials to AI agents, binding each agent's authorized actions to its business context during live execution. The credential travels with the agent across multi-agent workflows and Model Context Protocol (MCP) environments, validating permissions at each step rather than only at the point of initial setup. The approach gives compliance teams a named, purchasable control pattern for a problem that has previously lacked enterprise-grade tooling.

ServiceNow agentic AI agent identity MCP runtime authorization multi-agent systems access controls