WhatsApp

WhatsApp is Meta's messaging application, used by billions of people worldwide, and it has become a channel where employees conduct business conversations, share documents, and sometimes interact with AI-powered chatbots. For AI governance teams, it matters because messages sent through consumer messaging apps can fall outside corporate archiving, retention, and data loss prevention controls. Organizations deploying AI assistants on WhatsApp must also consider how customer data is processed, where it is stored, and what disclosures apply under privacy laws such as the EU's General Data Protection Regulation.

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