Topic

Generative AI

Generative AI refers to artificial intelligence systems trained on large datasets that can create new content such as text, images, code, and audio based on user prompts. For enterprise governance, generative AI presents significant compliance challenges including data privacy risks, intellectual property concerns, potential biases in outputs, and the need for transparent disclosure of AI-generated content. Organizations must implement robust policies around data usage, output validation, and liability frameworks to safely deploy these rapidly evolving technologies.

2 items

ResearchGlobal2026-06-16

GenAI in ITSM Deployments Require Formal Hallucination Controls and Access Governance, GSDC Guide Finds

The GSDC Council has published a practitioner guide on deploying generative AI within IT service management functions, covering governance and risk controls including access management, data privacy, hallucination detection, and compliance checks. The guide also recommends ongoing performance measurement to link AI governance to service outcomes. It is aimed at organizations operationalizing GenAI in ITSM contexts globally.

ITSM generative AI hallucination controls data privacy operational AI governance

ResearchGlobal2026-05-06

AI Governance Gaps Persist Across Global Enterprises, Cloud Security Alliance and Google Find

The Cloud Security Alliance, commissioned by Google, released 'The State of AI Security and Governance,' a data-driven research report examining how enterprises are adopting generative and agentic AI. The report documents significant gaps in AI governance maturity, security integration practices, and data exposure controls across global organizations. It also finds that multi-model AI strategies are concentrated among a small number of providers, and that security teams are among the earliest enterprise adopters of AI in cybersecurity workflows.

Cloud Security Alliance Google AI governance AI security enterprise risk data exposure generative AI agentic AI risk management transparency